{"id":10407,"date":"2022-10-27T08:09:33","date_gmt":"2022-10-27T08:09:33","guid":{"rendered":"https:\/\/vendlab.com\/?p=10407"},"modified":"2022-10-27T08:14:13","modified_gmt":"2022-10-27T08:14:13","slug":"escalating-amazon-account-suspension-problems","status":"publish","type":"post","link":"https:\/\/vendlab.com\/escalating-amazon-account-suspension-problems\/","title":{"rendered":"Escalating Amazon Account Suspension Problems"},"content":{"rendered":"<p>Our retail arm had another run-in with Amazon seller performance recently.  As ever this was traumatic, but we got it resolved.  Here is what we learned in the process:<\/p><h2 class=\"wp-block-heading\">Try not to get to this stage!<\/h2><p>Monitor your Amazon Account health carefully across all marketplaces.  Amazon expects a quick response to issues so best to check at least twice a week. Make sure you have set a valid email for your notifications and also check this regularly.  The really important things are <strong>Policy warnings<\/strong> so set a special alert for these.<\/p><p>You set an emergency phone number for alerts, but in my experience, Amazon will ring this about 10 times a week which is too much!<\/p><h2 class=\"wp-block-heading\">Write a really detailed plan of action<\/h2><p>Amazon wants blood.  More specifically:<\/p><ul class=\"wp-block-list\"><li>Plans of action for Policy Warning should be 4+ pages long<\/li><li>Do not make excuses &#8211; accept responsibility immediately<\/li><li>Follow the format they require<\/li><li>Use 4W1H (What, Where, When, Who) and 1H (How) process<\/li><\/ul><h2 class=\"wp-block-heading\">Escalation options<\/h2><p>For UK sellers, other ways to contact Amazon include:<\/p><p>By sending an email to: managingdirector@amazon.co.uk and jeff@amazon.com <\/p><p>By sending a letter to the following postal address:<br>Managing Director<br>Amazon UK<br>1 Principal Place<br>Worship Street<br>London<br>EC2A 2FA<\/p><h2 class=\"wp-block-heading\">Contact your MP<\/h2><p>Whilst Amazon may not respond if you contact them directly, there is a decided MP contact point at Amazon.  We contacted our MP and they were delighted to help.<\/p>","protected":false},"excerpt":{"rendered":"<p>Our retail arm had another run-in with Amazon seller performance recently. As ever this was traumatic, but we got it resolved. Here is what we learned in the process: Try not to get to this stage! Monitor your Amazon Account health carefully across all marketplaces. Amazon expects a quick response to issues so best to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"episode_type":"","audio_file":"","transcript_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-10407","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7zVGJ-2HR","jetpack-related-posts":[],"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/10407"}],"collection":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/comments?post=10407"}],"version-history":[{"count":2,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/10407\/revisions"}],"predecessor-version":[{"id":10409,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/10407\/revisions\/10409"}],"wp:attachment":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/media?parent=10407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/categories?post=10407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/tags?post=10407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}