{"id":3929,"date":"2021-05-23T16:35:47","date_gmt":"2021-05-23T16:35:47","guid":{"rendered":"https:\/\/vendlab.com\/?p=3929"},"modified":"2021-05-23T16:40:00","modified_gmt":"2021-05-23T16:40:00","slug":"ebay-customer-messages-communication-preferences-and-managing-communications-with-buyers","status":"publish","type":"post","link":"https:\/\/vendlab.com\/ebay-customer-messages-communication-preferences-and-managing-communications-with-buyers\/","title":{"rendered":"eBay Customer Messages, Communication Preferences and Managing Communications with Buyers"},"content":{"rendered":"<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Secrets to Mastering eBay Message &amp; Customer Communication\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/aAi-3O4H47A?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure><p>Customer queries will appear in my eBay &gt; Messages.&nbsp; To contact a customer directly, go to seller hub &gt; orders, and from the list of orders, buyers can be contacted directly.<\/p><h2 class=\"wp-block-heading\">Communication preferences<\/h2><p>From Account Settings &gt; communication preferences the emails from which sellers send and receive messages are defined.&nbsp; This email can be different from the main account email.<\/p><h2 class=\"wp-block-heading\">Standard messages<\/h2><p>eBay will send customers several automatic emails during the buying process<\/p><ul class=\"wp-block-list\"><li>Buyer buys an item\/wins an auction<\/li><li>Buyer checks out (seller can add a note)<\/li><li>If buyer has not paid (option to send an automatic message \u2013 recommended)<\/li><li>P&amp;P info has been updated (seller can add a note)<\/li><li>Buyer has not left feedback after 1 month<\/li><\/ul><h2 class=\"wp-block-heading\">Communication with buyers<\/h2><p>From Account Settings &gt; communication with buyers, seller can set:<\/p><ul class=\"wp-block-list\"><li>Standard answers for common customer questions<\/li><li>Whether to provide the customer with the seller&#8217;s phone number<\/li><li>A message which appears at checkout<\/li><li>Whether customers can mail the seller during the buying process (recommended)<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Customer queries will appear in my eBay &gt; Messages.&nbsp; To contact a customer directly, go to seller hub &gt; orders, and from the list of orders, buyers can be contacted directly. Communication preferences From Account Settings &gt; communication preferences the emails from which sellers send and receive messages are defined.&nbsp; This email can be different [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"episode_type":"","audio_file":"","transcript_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"eBay Customer Messages, Communication Preferences and Managing Communications with Buyers #eBay #ecommerce","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[36],"tags":[],"class_list":["post-3929","post","type-post","status-publish","format-standard","hentry","category-ebay-online-marketplace"],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7zVGJ-11n","jetpack-related-posts":[],"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/3929"}],"collection":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/comments?post=3929"}],"version-history":[{"count":2,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/3929\/revisions"}],"predecessor-version":[{"id":3931,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/3929\/revisions\/3931"}],"wp:attachment":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/media?parent=3929"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/categories?post=3929"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/tags?post=3929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}