{"id":4078,"date":"2021-08-13T14:09:06","date_gmt":"2021-08-13T14:09:06","guid":{"rendered":"https:\/\/vendlab.com\/?p=4078"},"modified":"2022-01-01T20:15:26","modified_gmt":"2022-01-01T20:15:26","slug":"amazon-feedback-and-a-z-claims","status":"publish","type":"post","link":"https:\/\/vendlab.com\/amazon-feedback-and-a-z-claims\/","title":{"rendered":"Amazon Feedback and A-Z Claims"},"content":{"rendered":"

Amazon buyers get the opportunity to leave feedback for sellers, but only about 5-10% do. Feedback is on a scale of 1 to 5 with 1 or 2 a negative, 3 neutral and 4 or 5 a positive. Feedback is used to measure seller performance and feeds into Buy Box performance. As a negative feedback rate of greater than 1% puts the account in danger of suspension, it pays to keep on top of it.<\/p>

\"\"<\/figure><\/div>

Amazon A-Z Guarantee<\/h1>

The A-Z guarantee scheme is Amazon\u2019s guarantee to customers that they will receive the products they purchased through the marketplace or get the money back. It covers the following situations:<\/p>

  • Non-delivery of orders<\/li>
  • Delivered products were different from the Amazon listing.<\/li><\/ul>

    Under these situations, buyers initiate a claim against the buyer, which Amazon mediates. A seller can end the procedure by refunding the customer, or if they feel that the customer is mistaken, they can make their case to Amazon.<\/p>

    The percentage of A-Z claims count towards a seller\u2019s Order Defect rate (see below). Too many A-Z claims can get an account suspended.<\/p>","protected":false},"excerpt":{"rendered":"

    Amazon buyers get the opportunity to leave feedback for sellers, but only about 5-10% do. Feedback is on a scale of 1 to 5 with 1 or 2 a negative, 3 neutral and 4 or 5 a positive. Feedback is used to measure seller performance and feeds into Buy Box performance. As a negative feedback […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"episode_type":"","audio_file":"","transcript_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"Amazon guide: Amazon Feedback and A-Z Claims","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[31,1],"tags":[],"class_list":["post-4078","post","type-post","status-publish","format-standard","hentry","category-amazon-online-marketplace","category-uncategorized"],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7zVGJ-13M","jetpack-related-posts":[],"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/4078"}],"collection":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/comments?post=4078"}],"version-history":[{"count":1,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/4078\/revisions"}],"predecessor-version":[{"id":4080,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/posts\/4078\/revisions\/4080"}],"wp:attachment":[{"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/media?parent=4078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/categories?post=4078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vendlab.com\/wp-json\/wp\/v2\/tags?post=4078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}