We offer a refund within 30 days of purchase. If over 30 days have elapsed since your purchase, you will not be eligible for a refund and/or exchange.

Eligibility for Refunds and Exchanges

To be eligible for a refund,  items must be unused and in their original condition.

Returns Process

Once your return is received and inspected, we will email you to inform you that we have received your return. We will also inform you if we have approved or rejected your refund.

If we approve your refund, it will be processed via the original payment method within 7 days.

Late or missing refunds

If you have not received your refund, please be patient; it may take some time before your refund is officially processed.  If you have not received your refund after 14 days, please get in touch.


Please do not return the product to Amazon. It must be sent to the following address:

Vendlab Ltd
6 St Peters Street
St Albans

Buyers are responsible for paying the return shipping costs.

VendLab cannot be held responsible for the non-receipt of returned items.