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Chloe Thomas from Ecommerce MasterPlan

Our latest podcast interview is with the wonderful Chloe Thomas from eCommerce MasterPlan. Chloe runs a successful eCommerce Podcast as well as being a writer of several books and a speaker.

We talked about:

  • Tell us about what you do?
  • How did you get started?
  • How do you describe yourself – a writer, podcaster, ecommerce nerd?
  • You work with a number of channels e.g. podcast, books etc. Which gets the best engagement?
  • Which do you enjoy most?
  • How long do you think it requires to get traction with a podcast/training business?
  • What has inspired you recently?

If you have time I recommend checking out the eCommerce MasterPlan podcast and also her other podcast Keep Optimising

Enjoy!

Chloe Thomas – Ecommerce MasterPlan Ecommerce Odyssey Podcast

Our latest podcast interview is with the wonderful Chloe Thomas from eCommerce MasterPlan. Chloe runs a successful eCommerce Podcast as well as being a writer of several books and a speaker.We talked about:Tell us about what you do?How did you get started?How do you describe yourself – a writer, podcaster, ecommerce nerd?You work with a number of channels e.g. podcast, books etc. Which gets the best engagement?Which do you enjoy most?How long do you think it requires to get traction with a podcast/training business?What has inspired you recently?If you have time I recommend checking out the eCommerce MasterPlan podcast and also her other podcast Keep OptimisingChloe was talking to Trevor Ginn from vendlab.com, an eCommerce agency specialising in online marketplaces and e-commerce sales platforms.
  1. Chloe Thomas – Ecommerce MasterPlan
  2. Rosie Bailey from Nibble – Negotiation Chatbot
  3. Interview with Neil Twa from Voltage Direct Marketing
  4. Interview with Dr Traffic – Social Media Agency
  5. Interview with Dan Marsland from Payoneer – Online Payment Provider

Boosting your Amazon sales: Sponsored Products, Amazon Business and Dynamic Pricing

Dynamic Pricing

With price being a significant factor in determining which offer gets placed into the buy box, it is vital to monitor price carefully and adjust pricing to remain competitive. If you are selling many products, it becomes impractical to price manually, and it is best to use one of the many ‘repricers’ available to manage pricing based on rules. Typical these tools work in the following way.

  • Select products. Import details of the products whose price you wish to manage.
  • Select competition. Set the parameters of the products against which you wish to reprice. For example, you may only want to compare prices against products with the same fulfilment method, of the same delivery timescale, or sellers above a specific feedback score.
  • Set pricing. The tool will need a floor price and a ceiling price, i.e., match prices against competitors but do not go lower than X or higher than Y.
  • Set pricing rule. For example, match pricing, go lower by a certain amount, go lower by a certain percentage.

Repricing is an effective way to boost sales but will eat into your margins. Example repricing tools include Bqool.

Amazon Sponsored Products

Amazon’s Sponsored Product programme enables traffic to be driven to listing based on specified keywords. Sponsored Products ads are charged on a Pay Per Click (PPC) basis.

As mentioned, Amazon search performance is primarily based on the listing’s sale history. As new products do not have any history, it will often be necessary to buy traffic to build a sales history. Once the listing’s natural sales performance picks up, sponsored products ads can be scaled back.

Amazon sponsored product works similarly to other PPC programmes such as Google Ads, i.e.:

  • An account is organised into campaigns and ad groups.
  • Advertisers specify specific keywords to drive traffic to listings.
  • Negative ad targets can also be added, e.g., keywords not to appear for.
  • Bids set at the Ad groups or keyword level.

For example, a merchant of iPhone cases might bid £0.5 to appear for the keyword ‘iPhone 5S case’. They might only have iPhone 5 cases, so use ‘iPhone 6’ and ‘iPhone 7’ as negative keywords.

There are several options within sponsored products:

  • Sponsored products. Promote products to consumers actively searching with related keywords or viewing related items on Amazon.
  • Sponsored brands. Rich, engaging adverts highlighting your brand.
  • Sponsored display. Rich display ads promoting your brand or products.

Amazon for Business

Amazon’s B2B programmed called ‘Amazon for Business’ enables businesses to buy from Amazon and get the following benefits:

  • VAT invoicing
  • Quantity discounts for bulk purchases as specified by sellers
  • Request quote for bulk purchases from sellers

To enrol in Amazon Business, a seller must be a VAT registered business. They can then set quantify discounts based on the following criteria:

  • Percentage discount based on order quality.
  • Fixed price based on quantity.

Amazon says that selling to businesses through their platform can boost sales by up to 30%.

Sell Globally

Most of Amazon’s international sites are open to international (i.e., non-domestic) sellers. Each Amazon site works the same way. If you are familiar with one site, selling internationally will be straightforward.

As Amazon is a catalogue system, you may find the much of your inventory will already exist on international sites. This means that you will not need to translate your products and can get selling straight away. Products should have the same ASIN in each country, so it is easy to identify the products you want to create.

In the EU, the Pan European FBA programme allows merchants to deliver their inventory to one country but have prime eligible offers throughout the EU.

Amazon Fulfilment Options: FBA, SFP, Pan-EU FBA and FBM

Fulfilment is a significant factor on Amazon as it is a crucial factor in buy box ranking. Merchants can choose between Fulfilled by Amazon (FBA), Fulfilled by Merchant (FBM), and Seller Fulfilled Prime (SFP).

Fulfilled by Amazon

FBA is Amazon’s wildly popular fulfilment service. Items are stored in Amazon warehouses and shipped by Amazon to fulfil merchant orders. FBA has three main advantages:

  • Easy. Ship the products to Amazon, and they do everything else. The merchant does not need their warehouse or customer service staff.
  • Buy Box. FBA orders get preference over FBM orders.
  • Prime eligible. FBA orders are eligible for Amazon Prime.

FBA is a great programme and makes a lot of sense for retailers and brands looking to sell to Amazon customers. It works best under the following circumstances:

  • Fast moving product lines. You do not want to be paying storage for products that are not selling.
  • Small catalogues. Managing many items in small quantities in FBA is a headache.
  • Sturdy products. Breakable products will not survive the process.

FBA Fees

There are four types of FBA fees:

  • Carrier fees. Charged if you use one of Amazon’s carrier partners to collect and deliver inventory to an Amazon fulfilment centre.
  • Storage fees. Charged based on the volume of inventory stored every month.
  • Fulfilment fees. Each order incurs a fulfilment fee based on the size of the product.
  • Optional fees. Amazon offers a range of product processing services that incur additional charges, e.g., re-barcoding, product furbishing.

Pan-EU FBA

The Pan-European FBA programme enables delivery of Prime eligible orders across the EU from a single inventory pool. Inventory is delivered into a single EU warehouse, and the fulfilment will be charged at the local rate. To be enrolled in Pan EU FBA, a product must have a live listing on Amazon DE, FR, IT, ES.

For example, a merchant has a listing for a product live on Amazon DE, IT, ES, FR and delivers the inventory into Germany. The inventory level displayed will be the same on each site (pooled inventory). When an order is placed, the fulfilment fee charged will be at the local rate of the site on which the order was placed.

ROW FBA

The FBA programme is available in most countries where Amazon has operations and is available for international merchants. For example, a UK merchant can use FBA in the USA, but they will need to manage the importing process, including freight and customs clearance.

FBM and SFP

Fulfilled by Merchant is where the order is shipped directly from the merchant to the customer. This gives the seller complete control, but FBM orders will be ranked lower than FBA offers, all things being equal.

A hybrid option is Seller Fulfilled Prime. SFP enables merchants to ship Prime eligible orders from their warehouse. This option has the advantages of FBA (Prime eligibility) without managing stock in two warehouses.

Shipping order via SFP has the potential to boost sales but has the following disadvantages:

  • Lack of control. Amazon gives itself full right to refund Prime customer’s orders for any reason. If you think that a refund is not justified, you need to put in a Safe-T claim to claw back the funds.
  • More returns. Returns are automatically authorised for Prime members.

Amazon for Brands – Brand Registry, Branded Storefronts & FBA

Brand Registry

Amazon actively encourages brands to sell directly to Amazon customer and has launched a range of tools to enable brands to protect and promote their brand on Amazon. Brand Registry enables brand trademark owners to register their brand with Amazon. Once the brand is registered, brand owners can do the following:

  • Create a branded storefront
  • Run sponsored brand advertising campaigns
  • Add A+ content to listings
  • Remove counterfeit products
  • Amends listing details

Branded storefronts

A branded storefront shows the products listed under a brand. The store has a vanity URL and is organised by categories. Page Sections can give product information and highlight products.

Tangle Teaser’s Amazon Storefront

A+ Content

A+ (or Enhanced Brand) Content is an area of rich media content added to the product listing page by brand owners. According to Amazon, adding A+ content can boost conversion rates by 5-10%

A+ content for Firepot dehydrated meals

FBA Brands

Amazon offers brands a fully functional ecosystem for selling their products.

  • Publishing platform of listing products
  • Traffic via Amazon natural search or sponsored products
  • Fulfilment via FBA

The ease of setting up with Amazon has heralded the launch of many ‘FBA Brands’ who only sell their products through Amazon FBA and no other channels. They get products produced in China and shipped directly to Amazon fulfilment houses from where Amazon does all the fulfilment and customer service.

Amazon Search Optimisation

In effect, Amazon is one of the world’s biggest search engines and rivals Google as the first port of call for consumers researching products.

As Amazon search has become more important to merchants, a new discipline of Amazon Search Optimisation has emerged, explicitly focused on improving performance in the Amazon search.

What is Amazon Search

When a user searches on Amazon, Amazon will generate a list of the most relevant query results. The Amazon search algorithm is called A9 and has two equally important ranking factors:

  1. Keyword optimisation. A product can only be found with the Amazon search if the product page contains the keyword(s) for which a customer is looking. Keyword optimization ensures that a product can be found for all relevant keyword searches.
  2. Listing performance. How well a product ranks for these keywords depends on its performance metrics. The performance metrics are traffic and sales, click rate (CTR) and conversion rate (CR).

How Amazon Ranks Listings

How well a product ranks for these keywords depends on a listing’s performance metrics. These include the listing’s customer rating (product reviews and customer questions) and its sales performance.

  • Sales Rank. More sales = higher rankings. Higher ranking = more sales!
  • Customer reviews. The number of product reviews received and the quality of these reviews are important ranking factors.
  • Price. The price of your products strongly influences conversion rates and sales.
  • Click through and conversion rate. Amazon looks at a listing’s historical sales performance when ranking search results, including click-through and conversion rate.

Building Sales History

Sales history influences the search performance of a listing. However, when a listing new, it obviously will not have any sales history. You can either wait for this to build naturally over time or use Amazon’s Sponsored ads product to drive traffic to the listing and hopefully generate sales.

A listing will more quickly build sales history by using sponsored ads and thereby climb up the organic search rankings.

Improving Click-Through Rate and Listing Performance

The click-through rate of a listing can improve by having high-quality content, including a compelling hero image and product title. Optimising listing is covered in the Creating Amazon Listing section above.

Gathering Reviews

An essential component of increasing your listing performance is by encouraging product reviews. You can increase your number of reviews in several ways.

  • Excellent customer service. Both great and terrible customservice encourage reviews. You could also use parcel inserts to remind customers to leave reviews.
  • Amazon programs. Amazon also offers vendors and sellers two fee-based programs for generating reviews: Amazon Vine (vendors) and the Early Reviewer Program (seller).
  • Request review button. Use Amazon’s request review button on the order details page. This is guaranteed to ensure you stay with Amazon’s T&Cs
  • Send a review request via email. This can be automated using tools such as Bqool

Creating an Amazon listing

Matching Against the Amazon Catalogue

On Amazon, to list a product, a seller can add their offer to the existing product listing page. Each barcoded product should only have one entry in the catalogue. To add an offer to a current product, a seller must specify the following information:

  • Offer price.
  • Quantity available.
  • Condition (new, used etc.)
  • Shipping template (sets shipping allowed destinations and prices)

Products can be added in bulk by matching a list of barcodes against the Amazon catalogue. Some categories, brands and individual products are restricted by most are available to all sellers.

Creating new listings

If a product is not already on the Amazon marketplace, a professional seller can add that product to the marketplace. In most categories, a product must have a unique identifier (e.g., a barcode like an EAN or a UPC). Along with the unique identifier, the seller must specify the following core information to create a product:

  • Product name
  • Manufacturer
  • EAN
  • Description
  • Category
  • Photos

Other optional attributes are also available. Amazon’s catalogue supports variations.

Amazon’s listing system makes it easy to list new products. Sellers are free to create new product though, for some brands, new ASINs can only be created by the brand owner (as registered in Amazon Brand Registry). Products can either be created individually or via an upload file.

Whilst most categories require the product to be barcoded, Amazon’s handmade programme lets artisans sell their handcrafted products directly to millions of Amazon customers all over the world.

Optimising product listings for Search

Amazon product listing should contain high-quality content that gives consumers all the information they require to purchase. While the listing should be written primarily for consumers, the content must include appropriate keywords for relevant searches.

Keyword research

To appear for an Amazon search, a product listing must include the keywords in the query. Consequently, when writing Amazon listings, sellers need to be careful to include all relevant keywords. When research keywords for your Amazon listings, use the following sources:

  1. Use your head. Use your knowledge of the market and your experience as a consumer to brainstorm keyword ideas.
  2. Amazon Autocomplete. If you enter a few letters in the Amazon search box, high volume search will automatically appear as suggestions.
  3. Related items. Look at products that displayed under ‘Customers who viewed this item also viewed.’
  4. Competitor products. The title and the product information of competitor products contain keywords that they think are important.
  5. Keyword research tools. Tools such as Sellics Sonar will give you a list of popular keywords by category and ASIN.

Writing Compelling Listings

There are several different elements to the Amazon listing. The most important are:

  1. Title. The product title is a maximum of 200 characters, and you should aim for at least 80 characters. Include your top 5 keywords and capitalise each word.
  2. Images. Aim for at least five high-quality images (min 1000px on the longest side). For the main image, the product should be on a white background and be 85% of the picture.
  3. Bullets. Each listing can have up to five bullet points. These should highlight salient product features and include keywords so long as it does not compromise readability.
  4. Descriptions. Minimum 150 words giving more information about the products
  5. A+ Content. An area of rich content available to brand owners.

When writing listings, it is essential to focus first on creating a readable product listing that promotes the product and gives the customer the information they need to purchase. Write for the customer and not Amazon search.

Anatomy of an Amazon listing

Each product in the Amazon catalogue has a single listing on the website, known as a product detail page. The product detail page will display information about the product and give several buying options.

  1. Title. The product title is a maximum of 200 characters, and you should aim for at least 80 characters. Include your top 5 keywords and capitalise each word.
  2. Images. Aim for at least five high-quality images (min 1000px on the longest side). For the main image, the product should be on a white background and be 85% of the picture.
  3. Variations. Such as colours, quantity, or sizes
  4. Bullet points. Up to 5 points that highlight key features and benefits.
  5. Featured offer. (‘Buy Box’) The featured offer on a detail page. Customers can add to their cart or ‘Buy Now.’
  6. Other offers. The same product sold by other merchants offering a different price, shipping options, etc.
  7. Description. Write a description which gives clear and precise information about the product. Can use HTML to structure.

Not shown on the diagram

  • Reviews. Customer reviews of your products.
  • Questions and Answers. Customer questions.
  • A+ Content. A rich content section available to brands used to give more information about the product. Amazon says using this feature increases conversion.
  • Additional product information. Further information about each product, such as material, weight, or energy efficiency class.

Featured Offer

Many Amazon listings will have offers from multiple sellers. Of these, one will appear as the featured offer in the ‘buy box.’ This is the default offer for buyers and will receive the lion’s share of orders. Other buying options are displayed on the product detail page under the Buy Box as ‘more buying options.’ Clicking on more buying options will link to an ordered list of offers.

This system rewards sellers who offer good customer service and competitive prices. Every Amazon seller aims to get their offer into the buy box. Winning the buy box is vitally important as 80-90% of Amazon sales go to the offer in the buy box. Amazon rotates the featured offer for listing with multiple sellers, giving high placement to sellers who perform well in the following areas:

Price

The ‘landed price’ (item plus shipping) is one of the most influential factors when Amazon awards the buy box. Even being cheaper by £0.01 can be enough to win over another offer.

Prime Eligibility and Fulfilment Method

Amazon takes the fulfilment method’s quality very seriously and rewards higher placement to offers that are Fulfiled by Amazon or Seller Fulfilled Prime. Also, Prime members will often filter out non-prime offers entirely. See section on fulfilment options below.

Availability

Amazon will give a higher ranking to offers that have better availability. For example, offer A, which is available in 1-2 days, will rank higher than offer B, which is available in 1-2 weeks, even if offer A is more expensive than product B.

Performance Metrics

Buy a merchant’s performance metrics also influences box performance. All other things being equal, merchants with better performance metrics will rank higher. The most important metric is Order Defect Rate (ODR). The ODR is the percentage of sales which was not perfect, that an order which receives one of:

  • Negative feedback. Orders which received negative feedback (defined as a score of 1 or 2 out of 5)
  • Credit Card Chargeback. Amazon treats a chargeback like a piece of negative feedback
  • A-Z guarantee claim. A-Z claims are complaints by customers that a product did not arrive or was not as advertised.

Each order will only count once toward the ODR. Other important metrics include refund rate and late shipment rate.

Amazon Feedback and A-Z Claims

Amazon buyers get the opportunity to leave feedback for sellers, but only about 5-10% do. Feedback is on a scale of 1 to 5 with 1 or 2 a negative, 3 neutral and 4 or 5 a positive. Feedback is used to measure seller performance and feeds into Buy Box performance. As a negative feedback rate of greater than 1% puts the account in danger of suspension, it pays to keep on top of it.

Amazon A-Z Guarantee

The A-Z guarantee scheme is Amazon’s guarantee to customers that they will receive the products they purchased through the marketplace or get the money back. It covers the following situations:

  • Non-delivery of orders
  • Delivered products were different from the Amazon listing.

Under these situations, buyers initiate a claim against the buyer, which Amazon mediates. A seller can end the procedure by refunding the customer, or if they feel that the customer is mistaken, they can make their case to Amazon.

The percentage of A-Z claims count towards a seller’s Order Defect rate (see below). Too many A-Z claims can get an account suspended.

Amazon Account levels and fees

The Amazon marketplace is available to all Amazon members, but Amazon has different subscription levels for individuals and business customers.

Basic Account

Every Amazon user can add their offers to most products within the Amazon catalogue. To add an offer, a seller stipulates a condition, a quantity, and a price. The product is then displayed under the ‘new and used’ page for 60 days, after which the offer will expire.

Professional Account

For volume sellers, Amazon provides a Professional Seller tier with a monthly subscription. Benefits of being a Professional seller include:

  • Discounted fees. Professional sellers do not pay a per-item fee.
  • Buy Box eligibility. Only Professional sellers have access to the Buy Box.
  • Create inventory items in bulk. Professional Sellers can add products to the Amazon catalogue in bulk.
  • Set Postage. Professional sellers can define postage rates for their offers based on either item weight or cost.
  • More categories. Some categories can only be accessed by Professional sellers

Payments

Payments between buyer and seller go via Amazon with no direct contact between the counterparties. By being a central counterparty to all marketplace transactions, Amazon protects both buyers and seller against fraud and chargebacks and offers a pain free way for purchasing products. Amazon pays sellers for their sales (minus Amazon fees) on a 14-day cycle.

Fees

While not charging an upfront listing fee, Amazon takes a hefty percentage of the item’s sale price. Professional Amazon sellers pay a fee of 15% (with a lower rate for some categories) of the product’s sale price + postage.

Alternative International eCommerce Marketplaces

The are many online marketplaces worldwide, but only a few are of interest to western merchants, either because they are too small or the setup and management is too complicated. Self-service marketplaces are cheaper and easier to run than those requiring a local partner.

Below is a (very) incomplete list of online marketplaces.

CDiscount

With 11 million unique visitors to the site every month, Cdiscount is a major marketplace in France. It offers products in over 40 distinct categories, operates a fulfilment service and has a network of 18,500 pickup points. CDiscount was launched 1998 and is a household name among French shoppers. It is particularly well-known for electronics and tech products and is popular with tech-savvy shoppers looking for reasonable prices.

Pros: Major marketplace in France and the second most popular after Amazon. Catalogue based system and so easy to list inventory against existing listings. Integrates with most major eCommerce platforms.

Cons: Back end is a bit clunky.

Fruugo

Fruugo is a UK marketplace that connects buyers with products from all over the world. It launched in 23 countries in 2013. One of its primary selling points is that it uses a single feed to give you access to multiple countries worldwide.

Fruugo’s marketplace automatically translates listings to 15 different languages, which removes the need to list items on numerous localised versions of a marketplace. Payment is on a commission basis with no monthly fees. Fruugo has around 1.5 million customers worldwide and is growing quickly.

Pros: Easy to list products using a product feed. Great for international sales

Cons:  Back end can be challenging to use.

OnBuy.com

OnBuy is a fast-growing UK based marketplace. It offers much lower fees than other marketplaces (5 to 9%) and has a presence in 51 countries. Payments are managed via PayPal.

Pros: Catalogue based system, which is easy to set up and integrates with most major eCommerce platforms. If you do not hit £500 in sales in a month, your subscription fee is refunded.

Cons: Small by comparison with the other marketplaces mentioned here.

Bol.com

Bol.com is an online marketplace and store serving consumers in the Netherlands and Belgium. It operates in a comparable way to Amazon. It sells directly to consumers but also offers its platform as a marketplace where other online retailers can list products. Bol is based in the Netherlands and has a turnover of more than €1 billion.

Pros: the market leader in the Netherlands, one of Europe’s largest economies. Catalogue based system which makes product listing easy.

Cons:  Picky about the sellers they accept. Rigorous performance metrics. Product creation process involved.

Tmall and Taobao

Alibaba, the Chinese eCommerce colossus, runs three enormous online marketplaces. Tmall is the domestic business-to-consumer marketplace, Tmall Global is for international brands and Taobao a consumer-to-consumer eCommerce site. These marketplaces process a staggering number of transactions and boast a billion monthly users.

Selling on Tmall as a foreign company is complex and out of reach of small to mid-sized retailers. To sell on the platform requires the following:

  • Letters from suppliers stating the company has the right to sell that product in China.
  • $25000 deposit
  • Services of a Tmall Partner (TP) which start at about $5000/month.

Also, shipping into China is complicated and requires the use of a specialist courier to ensure deliverability. Listing and customer service must also be localized into Chinese.

Pros:  Enormous marketplace.

Cons: Challenging for small retailers to get started. Only interested in international brands.

Rakuten

Rakuten is the biggest eCommerce site in Japan, with Amazon Japan a close second. Products are sold at a fixed price. Unlike Amazon, it is a pure marketplace and does not sell products.

To sell on Rakuten requires a local partner’s services, and both customer service and product listing are in Japanese.

Pros: Biggest marketplace in one of the world’s largest markets.

Cons: Requirements for a local partner makes it difficult and expensive to get started.

Allegro

Allegro is the leading eCommerce platform in Poland and the fifth most visited European marketplace (Source: bvoh.de). The site has over 20 million customers and has been trading for over 20 years. Allegro has a significant market share in electronics (62%), home and garden (74%) and fashion (46%).

Brands of all sizes sell on Allegro. Some notable names include Superdry, Hollister and Abercrombie, to designer labels like Versace and small boutique brands.

Pros: Poland is a large marketplace where eBay and Amazon do not have much of a presence.

Cons: The Allegro backend system is in Polish, and both product upload and integration are complicated. Product descriptions and customer service are also in Polish. Many eCommerce platforms do not support allegro.

Mercado Libre

Mercado Libre is an online marketplace with operations in 15 Latin American countries. It is the 7th most visited online retail site globally, with 175 million active users.

Mercado Libre operates a cross-border trade programme covering the 5 Latin American countries of Brazil, Mexico, Argentina, Chile, and Columbia. The programme offers automatic translation. Mercado Libre does not charge listing fees and only a percentage commission on items sold.

Pros: South American is a vast marketplace where Amazon does not have a strong presence.

Cons: The postage system in South America is terrible, and so a specialist courier is required. Duty is also charged on most deliveries and is hard to calculate. If you utilize the cross-border trade programme, you will need to ensure these products are compliant with local regulations. Not supported by many eCommerce platforms

Lazada

Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform with a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. The Company offers products from several categories, including consumer electronics, household goods, toys, fashion, sports equipment and groceries.

Cons: Postage systems in Asia are not as reliable as in the west. Lazada has gotten around this problem by developing a delivery network. Consequently, all orders need to be labelled using Lazada delivery labels and then shipped in bulk to their Hong Kong processing hub. This makes shipping difficult as the merchant needs to factor in getting the item to Hong Kong and the charge which Lazada will make for their delivery services. The duty also needs to be factored in and varies by country and product class. Not supported by many eCommerce platforms

Wish

Wish is a popular and growing online marketplace. Shoppers install the Wish app or visit the website to receive a scrolling shopping feed personalised to each shopper’s browsing and buying behaviour. This customised feed makes the marketplace highly engaging and addictive for consumers while making it easy for sellers to get their goods in front of new and relevant audiences.

Pros: Fast-growing online marketplace which is mobile-focused. Wish has over 300 million users across over 120 different countries. It is particularly popular with younger people, with 60% of its customers Millennials or Generation Z.

Cons: Wish is a marketplace for bargain hunters looking to source cheap goods directly from Chinese manufacturers. Many products are of low quality. Wish imposes stringent performance rules and fines on its merchants, which can seem harsh to established retailers.

Another drawback is shipping is slow. 87% of Wish sellers deliver directly from China, and consequently customers frequently wait for between two and four weeks to receive their order.