Increasing Cross Border Sales with Andy Hooper from Global eCommerce Experts
International Ecommerce Opportunity In this week’s episode of the eCommerce Odyssey Podcast, Trevor talked to Andy Hooper from Global eCommerce Experts about all things Cross Border Trade. The Cross border Opportunity is as big as ever Brexit and the general economic condition have made international trade more difficult. However, merchants should not give up on […]
How to use Shipping Updates to Increase Repeat Purchases on Shopify
In this week’s eCommerce Odyssey Podcast I talked to Kiril Kirilov cofounder of rush.app about how they improve delivery communication on Shopify. Rush is an app that is deeply integrated with over 400 couriers with the aim of closing the loop between ordering and delivery. Not only do they help improve customer service, but they […]
Understanding Amazon FBA Fees
There are several different fees to consider when sending FBA stock: Fulfilment fees. A fulfilment fee is changed on each order based on the item size Storage fees. A monthly storage fee is charged based on the actual storage used Optional fees. These are fees for optional extras such as labelling, Fulfilment fees FBA fulfilment […]
Understanding FBA Settings
Before sending up your FBA inventory for the the first time there are a number of setting which must be specified in Settings > Fulfilment by Amazon. Cross border fulfilment settings. Pan European FBA is a programme where listings can be delivered across Europe at the delivery rate of the ordering country. To qualify a […]
Creating Amazon FBA listings (or convert FBM to FBA)
There are several options for creating FBA items. This post looks at how to convert FBM to FBA and also how to create new products as FBA listings. Converting items form FBM to FBA – Manually FBM items can be converted to FBA listings one at a time via the Manage inventory screen. The process […]
How to select keywords for your Amazon product listings
For a product to appear in the Amazon search, the product listing must contain the searched keyword. Without it, the customer will not see your product. Include all the relevant keywords on your product page. A listing contains many content areas and we will be discussing how to create an optimised listing later on. When […]
Managing Cross-Border Amazon sales
Managing sales obtained on Amazon sites outside your home country is much the same on all Amazon sites, however there are some additional factors to consider: Customer service Customer service should be in the native language of the site. There are companies to whom it is possible to outsource international customer service, however from experience, […]
Benefits of Fulfilled by Amazon (FBA)
FBA is in many ways a brilliant service, as can be seen by its enormous popularity. Benefits include: Easy Amazon does most of the work including customer service and delivery and you have the benefit of selling to Amazon’s enormous customer base. Pay as you go fulfilment service with no contract or minimum fees Most […]
Expand Globally with Amazon’s Sell Globally Tools
Under Inventory > Seller Globally there is a tool which assists with international expansion. This section has tools which help with the following: Launch international accounts. By opening seller account for other Amazon countries through this tool, these accounts will be linked and then be available though the same login Training. Help with aspects of […]
How to Manage Amazon returns including Safe-T Claims
Returns are a fact of ecommerce life and Amazon is no different. Stay on top of returns to maintain good feedback and metrics. Also, customers may start returns when there are problems with an order. Return settings Returns setting are managed from Settings > Return Settings. This includes: Authorisation of returns. Options to authorise each […]