Escalating Amazon Account Suspension Problems

Our retail arm had another run-in with Amazon seller performance recently. As ever this was traumatic, but we got it resolved. Here is what we learned in the process:

Try not to get to this stage!

Monitor your Amazon Account health carefully across all marketplaces. Amazon expects a quick response to issues so best to check at least twice a week. Make sure you have set a valid email for your notifications and also check this regularly. The really important things are Policy warnings so set a special alert for these.

You set an emergency phone number for alerts, but in my experience, Amazon will ring this about 10 times a week which is too much!

Write a really detailed plan of action

Amazon wants blood. More specifically:

  • Plans of action for Policy Warning should be 4+ pages long
  • Do not make excuses – accept responsibility immediately
  • Follow the format they require
  • Use 4W1H (What, Where, When, Who) and 1H (How) process

Escalation options

For UK sellers, other ways to contact Amazon include:

By sending an email to: and

By sending a letter to the following postal address:
Managing Director
Amazon UK
1 Principal Place
Worship Street

Contact your MP

Whilst Amazon may not respond if you contact them directly, there is a decided MP contact point at Amazon. We contacted our MP and they were delighted to help.



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