Reducing Cart abandonment with Valon Xhafa from Behamics

Also available as a podcast

Cart abandonment is a big problem with up to 70% of carts abandoned before a sale is completed.  With traffic becoming more expensive, this is a growing issue for retailers.  In this podcast, we talk to Valon Xhafa from Behamics about the major causes of abandonment and how to fix them.

Common causes of cart abandonment

There are two main causes of abandonment

  1. Technical. The website does not function properly, e.g. payment failure, images do not load.  This accounts for 30-40% of abandonment
  2. Behavioural. The useability of the site impeeds the purchasing process

For example, sites can cause users to make too many decisions and overwhelm the user.

Common misconceptions about cart abandonment

Users want to buy everything in their cart

Adding to a cart is not necessarily an indication that the shopper is looking to buy.  Many sellers use it as a wish list.

Upselling is always good

Too much upselling can suffocate users, leading to higher rates of abandonment.  The merchant needs to know when to upsell and when to close the user.

More options are not always better

Having to many options (e.g. payment, product options) forces users to make decisions, suffocating the user.  Fewer options mean faster decisions and potentially higher conversion rates.

Fixing cart issues

Monitor your site for errors

Using a tool like Google Analytics, monitor the performance of your site and identify the points at which your site fails. 

Make it simple, stupid!

Simplify the purchase process as much as possible.  Valon’s Behamic solution provides a solution for predicting the options which will most appeal to each user

Focus on site speed

You only have a brief window to make an impression on your user. Benchmark and work to improve your site speed.  For example, faster images are one of the biggest reasons why buyers leave a site without buying.



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