How to manage Shopify Refunds and Returns

Orders can be partially or fully refunded after they have been paid from the order detail page. Once and an order has been fulfilled it can be returned.  There are three stages to a return:

  • Create a return. During this process, the seller selects the items to be returned and states a reason.  A return label can be uploaded for delivery to the customer
  • Return in progress.  Once a return has been created, it is ‘in progress.’
  • Process return.  Once items have been received back, the return can be processed, and the items will be marked as returned.  A refund can be applied before or after the return is processed