Managing eBay orders – Dispatching, Buying Postage, leaving Feedback and & Cancelling

Your eBay orders can be accessed from Seller Hub > Orders.  From here, you can perform the following functions:

  • Dispatch orders.  By updating the order status, the buyer will be informed of the change in status
  • Cancel order.  See below for details
  • Print postage labels and invoices.  Print packing slips, invoices and unpaid postage labels
  • Buy postage.  Buy item postages from directly within eBay
  • Add tracking.  Add tracking number and courier details
  • Leave feedback.  Udpate feedback on multiple orders
  • Print vouchers.  Offer vouchers for including in packages

You can cancel an order up to 30 days after a sale, even if your buyer has already paid. The buyer can still leave feedback, unless you cancelled the order because the buyer did not pay for the item.

You can cancel an order if:

  • You have not sent the item, and the buyer asks you to cancel the order
  • You have fewer items in stock than you thought
  • The buyer purchased the item using the wrong delivery address
  • Four calendar days have passed since the purchase date, and the buyer has not paid. You will see this option to cancel only when the order is eligible

You won’t be able to cancel an order if:

  • You have shipped the item
  • The buyer reports that the item hasn’t arrived or has requested a return