eBay Feedback – Seller & Feedback Profiles, Revising and Automating Feedback
For each transaction, the buyer and seller can rate each other by leaving feedback. A buyer can leave positive, neutral or negative feedback along with a comment. Feedback is a vital part of eBay’s ecosystem and provides buyers with confidence that they are dealing with a reputable seller. Feeback profile Every eBay member has a […]
Managing eBay orders – Dispatching, Buying Postage, leaving Feedback and & Cancelling
Your eBay orders can be accessed from Seller Hub > Orders. From here, you can perform the following functions: Dispatch orders. By updating the order status, the buyer will be informed of the change in status Cancel order. See below for details Print postage labels and invoices. Print packing slips, invoices and unpaid postage labels […]
How to Win at eBay Best Match Search
When buyers search on eBay, the default order of results is called Best Match. eBay says it is designed to show the most relevant listings, taking into account the things users find most important when they are deciding what to buy. This includes: How closely the listing matches the buyer’s search terms Listing performance, e.g. […]
eBay Customer Messages, Communication Preferences and Managing Communications with Buyers
Customer queries will appear in my eBay > Messages. To contact a customer directly, go to seller hub > orders, and from the list of orders, buyers can be contacted directly. Communication preferences From Account Settings > communication preferences the emails from which sellers send and receive messages are defined. This email can be different […]
eBay Listing and Selling Policies
With 15000 categories, most legal things can be sold on eBay. However there are some items which cannot be sold: https://www.ebay.co.uk/help/policies/prohibited-restricted-items/prohibited-restricted-items?id=4207 Sellers should avoid the following: Product requiring a licence e.g. alcohol, tobacco Recalled items Restricted Some brands (e.g. high end fashion brands) do not like products sold on eBay. eBay has a programme called […]
Building your business through Facebook and Instagram with Dr Traffic – Social Media Agency
In the latest eCommerce odyssey podcast, Trevor interviews Dean Niesten and Rik Koopman from Social Media agency Dr Traffic. Amongst other things they talked about: What does Dr Traffic do? What investment would you recommend in organic vs. Paid Social What is the best measure of ROI in social What ROI should merchants aim for? […]
Managing eBay Returns, Return Policies and Return Rules
Return Policies The return conditions for an item are set by a creating a ‘Business Policy’ set in account settings > business policies. A seller can create multiple return policies, one of which is applied to each listing. Policies set the following conditions Whether domestic returns are accepted Whether international returns are accepted Return period […]
Webinar on Amazon SEO, Listing optimisation and Listing Creation
Last week we did our second online seminar for the Department of International trade on Amazon. The topics we covered were: Anatomy of an Amazon listing How Amazon search works Optimising listings Creating listings individually Creating Amazon listing in Bulk Next week’s seminar is on Fulfilled by Amazon.
eBay Postage Policies, Postage Preference and Postage Rates Tables
To set shipping on a listing, a postage policy needs to be assigned. Within a postage policy there are two ways to specific shipping By zone. Postage rate table. Postage by zone The seller can set 4 international and 4 domestic shipping zones. For each zone, the following is set Location (e.g. EU) Shipping service […]
eBay Product Identifiers and Item Specifics
Product identifiers Product identifiers are essentially unique codes that can be used to identify a specific product. They work like barcodes and include: European Article Numbers (EANs), International Standard Book Numbers (ISBNs) and Manufacturer Part Number (MPN). For many categories, an item identifier required. If one is not available for your product, you can select […]